(08-23-2016, 01:48 PM)CraigBak Wrote: Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101
Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us
Make sure that the product ID is not visible
I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java
See Attached
I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.
08-23-2016, 02:15 PM (This post was last modified: 08-24-2016, 10:11 AM by RichTech.)
(08-23-2016, 02:11 PM)CraigBak Wrote:
(08-23-2016, 01:53 PM)Partha Wrote:
(08-23-2016, 01:48 PM)CraigBak Wrote: Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101
Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us
Make sure that the product ID is not visible
I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java
See Attached
I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.
(08-23-2016, 02:11 PM)CraigBak Wrote: I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.
That's okay. First, I would like you to uninstall Java, both the 32 bit and the 64 bit any other relevant leftovers from your system
08-23-2016, 02:20 PM (This post was last modified: 08-23-2016, 02:21 PM by RichTech.)
(08-23-2016, 02:18 PM)Partha Wrote:
(08-23-2016, 02:11 PM)CraigBak Wrote: I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.
That's okay. First, I would like you to uninstall Java, both the 32 bit and the 64 bit any other relevant leftovers from your system
Please use that for the removal and once Java is completely removed, please restart the pc and reinstall Java
Thanks Partha, that is a better idea than using Revo Uninstaller
(08-23-2016, 02:15 PM)REC560 Wrote:
(08-23-2016, 02:11 PM)CraigBak Wrote:
(08-23-2016, 01:53 PM)Partha Wrote:
(08-23-2016, 01:48 PM)CraigBak Wrote: Yes, I have both 32bit and 64bit java installed and select the 64bit for the program, and am using Java 8 101
Please open your file explorer, enter Control Panel\All Control Panel Items\System in the address bar, take a screenshot of that and send it to us
Make sure that the product ID is not visible
I would also like to know the reason you use the 32 bit as well as the 64 bit version of Java
See Attached
I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.
08-23-2016, 02:31 PM (This post was last modified: 08-23-2016, 02:34 PM by CraigBak.)
(08-23-2016, 01:39 PM)REC560 Wrote:
(08-23-2016, 01:35 PM)CraigBak Wrote:
(08-23-2016, 01:29 PM)Partha Wrote: Thanks but it would've been more helpful if the video quality was better. Nevertheless, if I understand properly, the issue starts at around 2:45 in the video. Is that correct?
Yes, that is correct, but it happens at different intervals and in different areas of the window. Not always by clicking the same place or even area.
Also, once it happens it takes a closing of the window/program to clear it.
This Only happens in this program and it is the same for all users reporting the issue.
Please let me know if you need anything else.
Cheers!
Sounds like there may be a problem with the program, but we can't be sure until we find some more information, have you looked at the links I proved and watched the videos?
I don't need to uninstall JWildfire, it just runs from the folder after you unzip it.
(08-23-2016, 02:18 PM)Partha Wrote:
(08-23-2016, 02:11 PM)CraigBak Wrote: I have the 32bit version installed as the program historically worked better with both versions and never had any problem running it previously, over 5yrs.
That's okay. First, I would like you to uninstall Java, both the 32 bit and the 64 bit any other relevant leftovers from your system