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It could be an account related issue. Please create another admin user account via command prompt as Compton advised
If it still doesn't let you log in to the new account, run sfc /scannow and then check
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12-03-2016, 09:11 PM
(This post was last modified: 12-03-2016, 09:26 PM by doogle74.)
Good evening guys, sorry I have not been on earlier but not easy sometimes. But I have followed Compton advice but with no success. When I add in a new user with or without a password I get this command afterwards
- the specified user account or group can not be found.
-The user account was created but could not be added to the local user group.
I have then tried to keep on going to the localgroup administrators part but with also no success.
Now I did try to see if anything did work by going back to adanced options / start up settings and pressing f5 like RECdecicehelper told me to do to get to the Part when I can sign in on safe mode but it still comes up with my old sign in account and no where for me to change it to another.
I have also just completed the task from Partha - sfc /scannow and it came up with
- windows resource protection failed to perform the requested operation.
I have also not been able to download on to disc or USB key the maleware and virus files you told me to do RECdevisehelper as this is my only computer.
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Ok RECdevicehelper I have tried the new command and everything was going ok until the password part. When I tried to add in the password should the cursor move as you write the password in as nothing happens. I put in a password anyway and pressed enter then retyped the same password but when I pressed enter it came up with the same response as yesterday.
- the specified user account or group can not be found.
- The user account was created but could not be added to the local user group.
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12-04-2016, 06:29 PM
(This post was last modified: 12-04-2016, 07:24 PM by doogle74.)
When I type in "net user" and then press return it comes up with
- errors have affected the execution of the command.
So it's not letting me see any users on the computer even my original one.
I would like to know if using a computer from another country would make a difference I.e. in the commands. As I have a French computer.
Right I think I am getting somewhere I just did the command
- net user (user name) * it then asked for a password which it asked me to repeat and it came up saying 'the command Completed successfully.
I then typed in net user and it came up with the new user name in the administration section.
Just typed in
- net user (user name) the pressed enter and it came up with the details of this new account like if I am active, when did I last change my password and does the password expire etc. Does this help me?