05-18-2017, 12:27 AM
I have an HP Envy x360 m6 laptop. Model m6-aq105dx
Was working fine, did the creators update and now keyboard and touchpad don't work. External USB kb/m work fine. Things I have tried:
System restore - doesn't see any point
Restore to previous version - doesnt work
Un-install/re-install / update drivers from HP website.
Turn off "Fast Startup"
WSUS offline installed all available Windows updates
Unchecked "Allow this device to turn PC on" in device manager power mgmt options for both devices.
I finally got fed up and did a format / reload with the newest Win 10 build from media creation tool. Keyboard and mouse work for every part of install/setup. All the way until I hit the actual Windows desktop.
Was working fine, did the creators update and now keyboard and touchpad don't work. External USB kb/m work fine. Things I have tried:
System restore - doesn't see any point
Restore to previous version - doesnt work
Un-install/re-install / update drivers from HP website.
Turn off "Fast Startup"
WSUS offline installed all available Windows updates
Unchecked "Allow this device to turn PC on" in device manager power mgmt options for both devices.
I finally got fed up and did a format / reload with the newest Win 10 build from media creation tool. Keyboard and mouse work for every part of install/setup. All the way until I hit the actual Windows desktop.