How can i tell if software is causing issues on my computer, ive ran all kinds of tools malwarebytes,adwcleaner,hitman pro etc no viruses found, why i ask is im trying to figure out of software on my computer has a bug or is causing a kernel error issue but i haven't had a bsod but a kernel error showed up in my event log is why im asking
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how can i tell if
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I would like you to elaborate please
which software do you think is causing the issues and what exactly are the issues? what exactly made you open the event viewer and look for the kernel error? please send us the details of that event log in a text file and in the meanwhile, run the System File Checker tool with elevated rights as explained at https://support.microsoft.com/en-in/kb/929833 It will scan and try to repair the missing or corrupted system files if there are any
01-07-2016, 10:35 AM
I like to check my event viewer to see if theres any errors that need to be taken care of before a fatal error or just anything out of the ordinary has occurred on my pc, i ran into the kernel error so i googled causes of kernel error and i read some where that one of the few causes can be caused by software that has a bug which brings me to the forum.
hi smirk
we need more information you said Software is causing issues what is name of software? what issues you are having with the software exactly? what exactly is the kernel error ?
01-07-2016, 06:25 PM
No, i read in my event veiwer/log that im having a kernel issue so i googled what are the causes of kernel errors and one of the few causes can be from software so im trying to figure out how i can tell if its software on my computer that may be causing the kernel issue
01-07-2016, 07:43 PM
(01-07-2016, 06:25 PM)smirk24 Wrote: No, i read in my event veiwer/log that im having a kernel issue so i googled what are the causes of kernel errors and one of the few causes can be from software so im trying to figure out how i can tell if its software on my computer that may be causing the kernel issue and what was that kernel issue exactly about..? please be more precise I am sure the details of that event will reveal a lot more and that is why I asked you to send us the details of that event log in a text file I asked you to run the system file checker too.. Did you run it?
Log Name: System
Source: Microsoft-Windows-Kernel-PnP Date: 1/7/2016 1:47:07 AM Event ID: 219 Task Category: (212) Level: Warning Keywords: User: SYSTEM Computer: DESKTOP-VTTNQE5 Description: The driver \Driver\WudfRd failed to load for the device SWD\WPDBUSENUM\_??_PCISTOR#Disk&Ven_RSBASTOR&Prod_RTS5208LUN0&Rev_1.00#0000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}. Event Xml: <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" /> <EventID>219</EventID> <Version>0</Version> <Level>3</Level> <Task>212</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2016-01-07T09:47:07.425557500Z" /> <EventRecordID>1727</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="32" /> <Channel>System</Channel> <Computer>DESKTOP-VTTNQE5</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="DriverNameLength">114</Data> <Data Name="DriverName">SWD\WPDBUSENUM\_??_PCISTOR#Disk&Ven_RSBASTOR&Prod_RTS5208LUN0&Rev_1.00#0000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}</Data> <Data Name="Status">3221226341</Data> <Data Name="FailureNameLength">14</Data> <Data Name="FailureName">\Driver\WudfRd</Data> <Data Name="Version">0</Data> </EventData> </Event> and i also ran into this Log Name: System Source: Service Control Manager Date: 1/7/2016 1:37:45 AM Event ID: 7031 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP-VTTNQE5 Description: The User Data Access_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service. Event Xml: <Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" /> <EventID Qualifiers="49152">7031</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2016-01-07T09:37:45.317003200Z" /> <EventRecordID>1645</EventRecordID> <Correlation /> <Execution ProcessID="624" ThreadID="5184" /> <Channel>System</Channel> <Computer>DESKTOP-VTTNQE5</Computer> <Security /> </System> <EventData> <Data Name="param1">User Data Access_Session1</Data> <Data Name="param2">1</Data> <Data Name="param3">10000</Data> <Data Name="param4">1</Data> <Data Name="param5">Restart the service</Data> <Binary>550073006500720044006100740061005300760063005F00530065007300730069006F006E0031000000</Binary> </EventData> </Event> SFC-Log.txt (Size: 5.15 MB / Downloads: 645)
ok remove all the external devices
then check to see if problem is fix if the problem is fix connect one external device at a time then you will see which one is causing the problem
01-08-2016, 03:02 AM
If the problem is fixed will it tell me in the event log or is there another way to tell if the problem is fixed?
01-08-2016, 11:41 AM
it will stop showing up in the event log
if the problem is fixed check to see how often the error is created date and time when it happen |
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