Britec Tech Support Forum

Hi Britec ,I scaned twice , one off and the secon online , he said congratulations , no cleanup is required .
When starting he said three partitions were empty .

If you think I'm clean , I am very greatefull , I'll tel all my frinds about your Tech Support Forum .
And now the Pay Pall thing .

Thnk you Gr.Bea

Well that's good news Bea, rootkits can be a nightmare to remove. But as long as you clean them after scan, you should be OK.
You might want to upgrade to a newer version of Windows at some point.

We have other PC's on W7 and an ogly W8 on tablet , but some old progs only work on 2 XP pc's , till we find a solusion all we can do is good protection and your forum .
Please check on PayPal beatriz _alma , let me know if it worked .
Thank you for encouraging me to do what is needed
I'm sure we will ask you often for help , my husband receives all kind of threads on mails and website.

Thank you very much .
Gr. Beatriz

Thanks for the donation Beatriz.

Quote:Hi Britec my case was close  so I did not know how to ask 2 questions .

 Q1 Why did two programs find a suspisios or midium thread ,and the TDSS and MWBrootkits did not find anything ?
Q2 , if I have another thread how do I post it , on the welcome page was easy , but now I don't know how.
Thanks .
Gr Bea 

You can post here Bea, I have opened it again.

Hey Bea can you please follow this guide please.

Please Run Norton Power Eraser, once complete, let me know if it finds and removes anything...

[*]Download Norton Power Eraser from here: https://security.sym.../nbrt/npe.aspx? and save direct to your Desktop.

[*]Double click on NPE.exe to start the tool. Vista, Windows 7/8/8.1 right click, select "Run as Administrator" accept UAC.

• Accept EULA.
  

• Norton Power Eraser will check for the latest updates.
  

• Now select "Scan for Risks" button.
  
  

• To perform a Rootkit scan, select "Restart"
  
  

• Rootkit scan preparations, it will then Reboot the system.
  
  

• Norton Power Eraser will now restart and check for update, do nothing and be patient.
  
  

• System scan will now start, do nothing and be patient.
  
  

• If infections are found a list will be produced, make sure to check-mark "Create System Restore Point" then select "Fix Now" if nothing is found select "Exit" to close out the tool.
  
  

• To "Remove infections from computer" the system will need to restart, select Restart Now
  
  

• Select "Locate Log" attach to next reply. Select "Done" all done.
  
  

I'm going to download now , scary .
Thx

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The download went automatic to c:\Temp , does not give me a choice , do I have to move it to the desctop ?

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Britec , something wil not allow me to install it , I downloaded , went to temp , I dubble click ,

A red button appears and says :

Application mistake

The exception unknow software (0xc000001d) appeart in the application op location 0x004d7ac6.
Click OK to end the program .
Click Cancel to to search for mistakes in the program .
I clicked first one and the the other , nothing happened.

I copied the exe to the desctop , and said exactlly the same thing .
I will try to download in another PC , and copy from flash to the desctop .

Hi Bea,

Try and create Norton™ Bootable Recovery Tool 

• Download Instructions:
• If you have not used the Norton Power Eraser tool yet, try it first to target deeply embedded threats that your traditional virus scanning may have missed.
• Click Download Now, above
• On the File Download dialog, click Save.
• Select the location to where you want the file saved, and click Save.
• Go to the location of the downloaded file and double-click the NBRT Retail Downloader icon.
• If you get a prompt asking you to confirm that you want to run the file, click Run to continue with the download process.
• Once the download completes, the Norton Bootable Recovery Tool wizard starts automatically.
  

Important: Your computer must support USB booting for the Norton Bootable Recovery Tool to run on a USB device.

Hi Britec
I'm runing now this part that you said:
Try it first to target deeply embedded threats that your traditional virus scanning may have missed.

You are very right I have to make a Bootable Recovery USB , I'll ask my husband to explain me your text so that I make no mistakes.
Scarry.

Hey Bea, I have done a video on how to create a USB, hope it helps





I also done a guide on my site.
Remove Virus for Free with Norton Power Eraser