Britec Tech Support Forum

(04-13-2017, 12:26 AM)Compton Wrote: [ -> ]ok what is model number of laptop

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https://support.hp.com/rs-en/drivers/selfservice/hp-pavilion-m7-1000-entertainment-notebook-pc-series/5262615/model/5273911?sku=B4T70UA

reinstall the validity fingerprint sensor driver

select Driver-Keyboard, Mouse and Input Devices

Yep it's the hp Pavilion m7 1015dx Will the above work?

yes

(04-13-2017, 12:26 AM)Compton Wrote: [ -> ]ok what is model number of laptop

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https://support.hp.com/rs-en/drivers/selfservice/hp-pavilion-m7-1000-entertainment-notebook-pc-series/5262615/model/5273911?sku=B4T70UA

reinstall the validity fingerprint sensor driver

select Driver-Keyboard, Mouse and Input Devices

[attachment=2654]
Have installed and overwritten Still saying Windows Hello not avilable

restart the computer

(04-13-2017, 02:49 AM)Compton Wrote: [ -> ]restart the computer

I did restart and check for the Windows Hello

create a new user account login to new user then check to see if its fix

Can you post a screenshot of your device manager?

(04-13-2017, 03:00 AM)Compton Wrote: [ -> ]create a new user account login to new user then check to see if its fix

[attachment=2655]
Can't add local account

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(04-13-2017, 04:58 AM)smirk24 Wrote: [ -> ]Can you post a screenshot of your device manager?

[attachment=2656]

add the new user using cmd

open cmd as admin

example

pauli925 Go to the following site and download drivereasy but only install the drivers that are missing (link below)
https://download.cnet.com/Driver-Easy/3001-18513_4-75090748.html?part=dl-