Security Breach

[sikochikn]

Oh don't get me wrong I am very happy with how the program performs the features it offers,and the simplicity of the whole ordeal.I'm just very frustrated with the customer service aspect of it, I'm on nearly my 5th day and haven't heard a word or received an email from anyone. When they sent an email responding to my claim it was for an open ticket when I responded I was sent a logging tool so they have the schematics of my system,I logged my system and sent a brief description of the problem just as they asked then no response for 3 days when aggravated with no responses to my emails I called them on the phone talked to a guy about problem and he sent me a link on how to clean a Mozilla cache since then it's been nothing. I understand this computer work can be a good bit tedious, but come on, a little feedback or a update would do me a lot of good, I mean this whole time my system is sitting here with a gaping hole in it to one of the biggest virus/malware highways in the world. I may not be infected but strange things are going on that weren't before,files being added with strange names, files & folders being moved and emptied, my entire folder system was moved, I found it chased it around for a day and a half and now I can't find it at all.Drivers are being added, icons are being changed to something different, new additions being added to control panel.Screens and windows are being reformatted and switched, yesterday I was prompted to turn windows update on 5 times in 45 minutes,unexpected crashes ,and the list goes on. My system was jam up operational wise before the mishap with activating FB protection. And you mention server issue i've been having continuous "cannot connect to" & "cannot find server" screens appear when trying to connect to certain areas also. I finally disabled BD temporarily did some cleaning with my Regcure Pro and reinstalled my Vipre and did some deep scanning and cleansing also.