11-11-2014, 01:35 AM
Good Day Everyone,
I have a strange issue that one computer has been dealing with for the past month. The Intel Network card listed below is disconnecting and turning off at various times and will stay off for hours and at times days. The PC is only 6 months old. I contacted Dell with the Windows System Logs showing the "e1cexpress event 27" error. They sent out a new motherboard with the Network Card attached. Still the same issue. Dell is telling us to wipe out the Op system and start fresh. They are claiming it is a Windows 7 issue that is shutting off the network card. At this point we are reluctant to do this due to time and money involved in re-installing op sys. and installing all of the programs back on the computer. We are talking about 5 hours worth of installations and configurations for this machine. It is a Dell Optiplex 7010 with an i5 processor and the intel network card listed below. I have searched and searched but the information I have found is incomplete or has not resolved the problem.
"Intel® 82597LM Gigabit Network Connection"
Network link is disconnected
If anyone can provide some assistance I would greatly appreciate it.
Thanks in advance.
Mike
I have a strange issue that one computer has been dealing with for the past month. The Intel Network card listed below is disconnecting and turning off at various times and will stay off for hours and at times days. The PC is only 6 months old. I contacted Dell with the Windows System Logs showing the "e1cexpress event 27" error. They sent out a new motherboard with the Network Card attached. Still the same issue. Dell is telling us to wipe out the Op system and start fresh. They are claiming it is a Windows 7 issue that is shutting off the network card. At this point we are reluctant to do this due to time and money involved in re-installing op sys. and installing all of the programs back on the computer. We are talking about 5 hours worth of installations and configurations for this machine. It is a Dell Optiplex 7010 with an i5 processor and the intel network card listed below. I have searched and searched but the information I have found is incomplete or has not resolved the problem.
"Intel® 82597LM Gigabit Network Connection"
Network link is disconnected
If anyone can provide some assistance I would greatly appreciate it.
Thanks in advance.
Mike