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+--- Thread: Malwarebytes Pro Update Issue (/showthread.php?tid=218)
Malwarebytes Pro Update Issue - HighTide - 10-08-2014
Issue with Malwarbytes Pro not being able to update or scan without crashing.
Looked all over, with no happy endings, feel it's a post infection registry issue, but would love your expert advise
RE: Malwarebytes Pro Update Issue - jmitservices - 10-08-2014
Have you tried full uninstalling and reinstalling the software?
https://helpdesk.malwarebytes.org/hc/en-us/articles/201861636-How-do-I-uninstall-Malwarebytes-Anti-Malware-
RE: Malwarebytes Pro Update Issue - HighTide - 10-08-2014
Yes, with their uninstaller.
RE: Malwarebytes Pro Update Issue - jmitservices - 10-08-2014
The mbam-clean.exe or just the standard one?
RE: Malwarebytes Pro Update Issue - Britec - 10-08-2014
Here is some instructions that malwarebytes are asking you to do.
Malwarebytes v2.0.1.1004/2.0.2.2012 crashes on update and/or scan
RE: Malwarebytes Pro Update Issue - HighTide - 10-08-2014
(10-08-2014, 09:21 AM)jmitservices Wrote: The mbam-clean.exe or just the standard one?
Both, as well as Revo Uninstaller as last resort.
RE: Malwarebytes Pro Update Issue - Britec - 10-08-2014
1. Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
2. If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
3. NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions
If this is a business/office computer, your business license also entitles you to free, one-on-one support from the business help desk. They may be reached by submitting a ticket here.
Please follow information above.
RE: Malwarebytes Pro Update Issue - HighTide - 10-12-2014
(10-08-2014, 11:31 AM)Britec Wrote: Here is some instructions that malwarebytes are asking you to do.
Malwarebytes v2.0.1.1004/2.0.2.2012 crashes on update and/or scan
As with the topic starter in link post, still no luck in resolving this.
(10-08-2014, 05:20 PM)Britec Wrote: 1. Please uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
2. If that does not correct the issue, then please read the following and post back the requested logs - Diagnostic Logs
3. NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions
If this is a business/office computer, your business license also entitles you to free, one-on-one support from the business help desk. They may be reached by submitting a ticket here.
What I have noticed on afflicted system is with MalwarBytes "Enable self-protection module" mentioned in above link. It's button is greyed out, so can't disable it.
Please follow information above.
RE: Malwarebytes Pro Update Issue - Britec - 11-05-2014
Post Closed