Greetings,
I have been looking through tour videos, but I don't seem to find 1 that can help me, my issue is, I have a problem with error code 0x45d, it is a pre installed system, so I have no disc, Acer Aspire X3470 running Windows 7 Home Premium, I have tried to created a factory restore disc for the recovery software but it failed.
Any advice or help if you can will be greatly appreciated.
Thank You in advance.
can you boot in to windows
(05-27-2015, 05:51 PM)Compton Wrote: [ -> ]can you boot in to windows
yes I am using the machine now, I have done a factor restore before and got the following message
while trying to reset my acer to the factory default using erecovery an error occurred during the process. retore failed - error 0x45d (WIMApplyImage cannot apply image: the request could not be performed due to an I/O device error. how can I fix this without a cd?
after the message the machine continued to reboot, but I am guessing there is a problem somewhere
ok I will run the test or tests, I have also noticed that I get a error message while opening image files (Windows Live Photo Gallery encountered a eroor loading wlxphotoview.dll and can't start error code: 0x800700c1) all error codes started after the factory restore failed.
(05-27-2015, 08:57 PM)Compton Wrote: [ -> ]ok test your hard drive following this guide
https://briteccomputers.co.uk/forum/showthread.php?tid=678
https://briteccomputers.co.uk/forum/showthread.php?tid=695
Smart test and short drive self test passed with seatools, crystaldiskinfo has health status at caution, so I will provide a screenshot
(05-28-2015, 01:54 AM)Compton Wrote: [ -> ]open Command Prompt type the following command and then press Enter.
sfc /scannow
Check your hard disk for errors
https://windows.microsoft.com/en-us/windows-vista/check-your-hard-disk-for-errors
also I would start backing any data on hard drive that you need
the hard drive seems ok for now I would check it regularly
does the sfc scan require command prompt to be run as administrator? and I will have to check for errors after I log off as it requires a reboot, and ill they be a log anywhere thanx.
the sfc scan has just finished in admin mode - corrupt files have been found, but unable to fix
ok the hard disk check for errors will run after you restart your computer
do that first then try running sfc /scannow again
if that don,t work Try to perform a clean boot and see if you will still get the error
https://support.microsoft.com/en-us/kb/929135
(05-28-2015, 03:39 AM)Compton Wrote: [ -> ]ok the hard disk check for errors will run after you restart your computer
do that first then try running sfc /scannow again
if that don,t work Try to perform a clean boot and see if you will still get the error
https://support.microsoft.com/en-us/kb/929135
I am sorry I am a bit confused now, you say do a clean boot to see if I still get the error, but which eror are you referring to?
As Compton said I would not trust that hard drive. Your drive is failing and I would not trust any more software troubleshooting methods. You need to replace your hard drive.