Britec Tech Support Forum

hi,

I have a hard drive that was infected and encrypted by the Cryptowall virus. Is there a way to unencrypt the files without paying the ransom?

Hi Steve

Take a look at this thread: https://community.spiceworks.com/how_to/show/85802-how-to-recover-files-from-cryptowall-ransomeware-infection

(12-28-2014, 09:50 PM)Steven R Wrote: [ -> ]Is there a way to unencrypt the files without paying the ransom?

a simple answer is no..

if it was me, i would NOT pay the ransom.. instead, i would simply reformat the harddrive..

you need to have your files backed up, so that they can be restored, if needed..

you can try to prevent another malware-infection by trying to make your computer secure against them..

i forget the webstie whereyou can the data to them and they find a way to unencrypted your files with a key

Try this sites for info and decryption of files.

Cyptowall Information

Cryptolocker Decryption 

(12-28-2014, 10:18 PM)GuiltySpark Wrote: [ -> ]Hi Steve

Take a look at this thread: https://community.spiceworks.com/how_to/show/85802-how-to-recover-files-from-cryptowall-ransomeware-infection

Sorry it took so long to get back to you.

I am unsuccessful. It looks like the computer never had any shadow copies or it had been overwritten before I got it.

I have 2 customers now get hit Cryptowall. Both tried to fix it first before sending it my way.

Take a look at Britecs post above they give essential info and decryption but its a looonnnng job.