Britec Tech Support Forum

Good day,

I am unable to log into my Windows 10 profile on my laptop, I have forgotten my password. I am getting the error message "Windows couldn't connect to the SENS service." When I click on Forget password.

I firstly used this youtube video from Britec09: "Automatically Logon Windows without Typing Your Password" So that I would not have to type in the password every time. This method worked great until Windows 10 updated and this functionality no longer works.


I have completed the following steps on these youtube videos from Britec09
- Reset Your Forgotten Windows 10 Password For Free
- Reset Your Microsoft Live Account Password for Windows 10

But I am still unable to log into my laptop.

Any assistance would be greatly appreciated.

Try signing in using safe mode

(09-03-2018, 12:09 PM)Compton Wrote: [ -> ]Try signing in using safe mode

Good day,

Thanks for the suggestion, but I am unable to log into Safe Mode. I have tried the following keys F4, F5 and F8. None of the keys worked. Any suggestions to log into "Safe Mode".

When I click on "Forget Password" I get the following message:
'Windows couldn't connect to the ProfSvc service' or
'Windows couldn't connect to the SENS service.'


I also tried this youtube video on Britec09
"Reset Forgotten Windows 10 Login Password" and still unable to log in.

i would try system restore to see if you can log in

(09-04-2018, 04:43 AM)sawhs Wrote: [ -> ]Any suggestions to log into "Safe Mode".

[attachment=3773]
Sourced from https://tinyurl.com/y9hd5j8x

(09-04-2018, 05:51 AM)f23948 Wrote: [ -> ]i would try system restore to see if you can log in

Good day,

Thanks, I have tried system restore but no success.