Britec Tech Support Forum

Dear All,

Here I have an issue on a user PC! Every time when that user is sending any job to printer to print, that user is getting this warning saying: also please see attached pic
"Xenocode Virtual Appliance Runtime" - There has been an error starting this virtual appliance. Error: 0x00E00

OS version: Win 10 x64

Please if any of you knows or have any idea how to fix this issue please let me know!

Best regards,

Never used Xenocode, is the system fully updated with Net Framework 4.0 and 3.5?

Hi GuiltySpark,

Thanks for your reply! I didn't check that could you please tell me the right way to check? Its a Windows 10 x64!

Regards,

Also make sure all third party software and windows os is updated and patched.
Update all drivers on the system as well. There must be a error code, check event viewer for error.

Has this issue just started? whats changed? Was the printer working OK before the error? if so what has changed, updates, installed software or drivers etc etc

You can find all .NetFramework versions using the registry : https://docs.microsoft.com/en-us/dotnet/framework/migration-guide/how-to-determine-which-versions-are-installed

There's a few other ways you can check : https://www.askvg.com/how-to-check-which-version-of-microsoft-net-framework-is-installed-in-windows/