Britec Tech Support Forum

(11-12-2017, 08:22 PM)Compton Wrote: [ -> ]ok what manufacturer is the mouse?

mousekeys are accessibility that let me to use the num pad to control the mouse https://support.microsoft.com/en-us/help/14204/windows-7-use-mouse-keys-to-move-mouse-pointer

ok what is keyboard manufacturer what I think keyboard driver is causing the problem?

(11-12-2017, 08:37 PM)Compton Wrote: [ -> ]ok what is keyboard manufacturer what  I think keyboard driver is causing the problem?

Hp i never load driver for it. it is using ms drives its like
https://support.hp.com/us-en/product/hp-slim-usb-keyboard-and-mouse/9764608/drivers but no mouse

what is the model number of HP keyboard

(11-12-2017, 09:02 PM)Compton Wrote: [ -> ]what is the model number of HP keyboard

[attachment=3124]

ok open the device manager uninstall the keyboard driver restart the system check to see if the bosd will happen

(11-13-2017, 07:30 PM)Compton Wrote: [ -> ]ok open the device manager uninstall  the keyboard driver  restart the system check to see if  the bosd will happen

same error

(11-16-2017, 03:35 PM)Partha Wrote: [ -> ]I asked this earlier but you didn't reply; please check if you can load Windows in safe mode

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

same bsod

Here is a video Brian did a while back, It will help you remove the old "hidden" drivers from your computer...