Britec Tech Support Forum

I keep getting a popup window while surfing.
"missing divxmain dll"
I did install divx but didnt like it and uninstalled it again.

Now this happens. Is there a place in the registry or someplace to disable it?
Or maybe a free cleaner software?
Thanks

Hi Hobo,

Firstly backup any important data!

Secondly, It seems you have some leftover files from the uninstall, I would suggest you download and run Everything 1.3.4.686, download the portable zip for either 64bit or 32bit, extract the files and run it as administrator.

Then search for div and if anything comes up from Program Files (x86) or Program files, delete it!

If you are unsure about deleting something, take a snapshot using the Snipping Tool and post it on the forum

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

(05-29-2017, 12:22 PM)RECdevicehelper Wrote: [ -> ]Hi Hobo,

Firstly backup any important data!

Secondly, It seems you have some leftover files from the uninstall, I would suggest you download and run Everything 1.3.4.686, download the portable zip for either 64bit or 32bit, extract the files and run it as administrator.

Then search for div and if anything comes up from Program Files (x86) or Program files, delete it!

If you are unsure about deleting something, take a snapshot using the Snipping Tool and post it on the forum

Thanks for the help.
I done as you suggested. There is a long list showing anything with div....
These here are in the system like you mentioned.


Thank You for any further suggestions.
-H

[attachment=2797]

Yes, you can delete those all

Also try and search divxmain dll, I am curious to see if it pops up

Hobo I have upload the photo to forum

in the future please upload the  image to the forum

(05-29-2017, 12:46 PM)Hobo Wrote: [ -> ]

(05-29-2017, 12:22 PM)RECdevicehelper Wrote: [ -> ]Hi Hobo,

Firstly backup any important data!

Secondly, It seems you have some leftover files from the uninstall, I would suggest you download and run Everything 1.3.4.686, download the portable zip for either 64bit or 32bit, extract the files and run it as administrator.

Then search for div and if anything comes up from Program Files (x86) or Program files, delete it!

If you are unsure about deleting something, take a snapshot using the Snipping Tool and post it on the forum

Thanks for the help.
I done as you suggested. There is a long list showing anything with div....
These here are in the system like you mentioned.


Thank You for any further suggestions.
-H

(05-29-2017, 01:13 PM)RECdevicehelper Wrote: [ -> ]Yes, you can delete those all

Also try and search divxmain dll, I am curious to see if it pops up

All deleted and divxmain.dll shows no results.
I will reboot and see weather I still get this popup window.
Thanks

---

(05-29-2017, 12:38 PM)Compton Wrote: [ -> ]Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

Done that. Here is the Log results:
Malwarebytes Anti-Malware
http://www.malwarebytes.org

Scan Date: 5/25/2017
Scan Time: 3:25 PM
Logfile: malware log.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2017.01.03.01
Rootkit Database: v2016.11.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: Horst

Scan Type: Threat Scan
Result: Cancelled
Objects Scanned: 0
(No malicious items detected)
Time Elapsed: 1 min, 13 sec

Memory: Disabled
Startup: Disabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

I noticed it shows wrong date?


Today is May 29 and I updated .
Thanks

---

(05-29-2017, 01:16 PM)Compton Wrote: [ -> ]Hobo I have upload the photo to forum

in the future please upload the  image to the forum

Sorry As you can see I am new here and not sure how.
Most forums ask for external link?
I will do soon as I can.
Thanks

---

Computer is re-booted. SO far no more divx pop-ups.
Thank you everyone for your detailed instructions and quick replies.
Hobo

its ok here is a guide on uploading images to the forum How to post pictures in the forums

solved thread closed