When I try to open a program in Windows 10, I get the following error message:
“Microsoft Visual C++ Library
Runtime Error
Program (Program file location, name and executable)
abnormal program termination”
Then the computer freezes
I have installed the same program on another computer running Windows 10 and it works perfectly.
I have completely removed this program and re-installed it several times and I get the same error message and freeze up.
I have re-installed all eighteen Microsoft Visual C++ updates and still get the same error.
I am running Windows 10, Home Edition, Version 1703, 64 bit
Processor Intel i7-5820K @ 3.30 Ghz
RAM 32GB
Any suggestions would be appreciated. Thanks
Have you tried running sfc /scannow in command prompt
Thank you for this suggestion.
Unfortunately, Windows Resource Protection did not find any integrity violations.
have you run any scans
![[Image: malwarebytes-icon.png]](https://briteccomputers.co.uk/forum/tutorials/malwarebytes-icon.png)
Scan with Malwarebytes' Anti-Malware
Please download
Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
(05-19-2017, 06:27 PM)Compton Wrote: [ -> ]have you run any scans
Scan with Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
(05-21-2017, 02:48 AM)Rogo32 Wrote: [ -> ] (05-19-2017, 06:27 PM)Compton Wrote: [ -> ]have you run any scans
Scan with Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
(05-19-2017, 05:06 PM)Britec Wrote: [ -> ]Have you tried running sfc /scannow in command prompt
Yes, thank you. I have scanned with Malwarebytes Antimalware Premium several times, both with the rootkits option checked and unchecked. Unfortunately, the problem persists.
Your assistance is greatly appreciated
Yes, thank you. I have scanned with Malwarebytes Antimalware Premium several times, both with the rootkits option checked and unchecked. Unfortunately, the problem persists.
Your assistance is greatly appreciated.
can you please upload the malwarebytes log file to the forum
Yes, thank you. I have scanned with Malwarebytes Antimalware Premium several times, both with the rootkits option checked and unchecked. Unfortunately, the problem persists.
Your assistance is greatly appreciated
Rogo32
(05-19-2017, 06:27 PM)Compton Wrote: [ -> ]have you run any scans
Scan with Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
ok did malwarebytes find any malware is there a reason you don't want to upload the log files?
you may need to run more scans