01-09-2017, 01:35 AM
My computer Alienware X51 has Blue Screen Troubleshoot problem, This problem has started 2 months ago when i just got my computer from dell. At first the computer seemed to run fine and it was an amazing experience playing games online with this type of computer. But soon I started to have screen problems, slowing opening(for example when I open google it took like 5 mins to open) and lastly the wireless internet would stop working and then gave me a blue screen saying that my computer had a "driver_irql_not_less_or_equal" problem. So I called dell asking them to fix the problem because I bought the computer two month ago and that its weird that a brand new computer has so many problems with only a short amount of time.I got warranty from their service to help me fix my computer and they didn't fix anything they only updated drivers like Nvidia, The bios and uninstall and reinstall the Alienware command center. They keep doing test to my computer but the Hard drive and everything else in this computer doesn't detect the problem. Dell costumer service said and keep repeating that the computer has no problems at all. But I asked them then whats problem that I'm having with this computer if "everything seems to be fine?" they had nothing else to say but only that its a windows 10 problem. It has been a year now and and this computer still has blue screen problems, this Blue Screen comes randomly and I don't know what to do. Sometimes my computer will not shut down correctly, the lights from my Alienware will disappear in rare times and it is just so weird that they couldn't find a problem with this computer. I learned to updated all the drivers, I send it to dells factory shop (were they only changed windows) and lastly I reinstalled windows 10(deleting all my files). But the issue still appears but this time the blue screen informs me that it has a "Driver_Power_State_Failure". After having this problem for a long time now, my only answer that i gather from various cites, people that fixes computers and dell costumer service... is that my computer is having some Hard Drive problem.But if any other things that might be the problem, I would love some information about it. Also I was thinking on buying a new Hard drive or replacing the HHD for an SSD(will that solve my problem?) so thank you for your time, i hope i get some feed back soon.