Hi Jon Gilbert,
I would not trust ReimagePlus, these programs say that they will scan and repair, clean and optimse your computer, when there goal is to scam your money out of you. Once you install the software, it will infect the system and do all sorts of nasty things to the system and trick you to think there was problems with your computer from the start when there wasn't.
This software is malicious and should be removed, it also adware. So when browse the internet, the software will redirect you to an unsafe or nasty website.
If you do have this software, you will need to run malware removal scans to make sure your system is clean. Please see below:
Scan with Malwarebytes' Anti-Malware
Please download
Malwarebytes Anti-Malware and save it to your desktop.
- Install the progam and select update.
- Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
- Click the Scan tab, choose Threat Scan is checked and click Scan Now.
- If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
- Upon completion of the scan (or after the reboot), click the History tab.
- Click Application Logs and double-click the Scan Log.
- At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
HitmanPro
- Please download HitmanPro.
- Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
- Click on the next button. You must agree with the terms of EULA.
- Check the box beside "No, I only want to perform a one-time scan to check this computer".
- Click on the next button.
- The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
- When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
- Click on the next button.
- Click on the "Export scan results to XML file".
- Save that file to your desktop and post in your next reply.
Fix with AdwCleaner
Please download
AdwCleaner by Xplode and save the file to your desktop.
- Right-click on icon and select Run as Administrator to start the tool.
- Follow the prompts and click Scan.
- When finished, please click Clean.
- Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
Please include the contents of that file in your reply.
Fix with Junkware Removal Tool
Please download
JRT by Malwarebytes and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Right-click on icon and select Run as Administrator to start the tool.
- Follow the prompts and let this process run uninterrupted.
- This scan can take a while, depending on your System specs.
- Upon completion, a log (JRT.txt) will open on your desktop.
Please include the contents of that file in your reply.
Do not forget to
re-enable your previously switched off
protection software!
Please also
manually reboot your machine after this procedure.
Scan with RogueKiller
Please download
RogueKiller and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Right-click on icon and select Run as Administrator to start the tool.
- Wait patiently until the pre-scan will be done. It shouldn't take more than 2-3 minutes.
- Accept the Terms of use.
- When the Scan button becomes available, please click it. RogueKiller will start a full scan.
- Let this process run uninterrupted!.
- When finished, a Report button will become available. Click it. You will be presented with a logfile.
Please include the content of this logfile in your next reply.
If the malware is blocking you, please enter safe mode with networking.
Here is proof that it is malicious:
https://malwaretips.com/blogs/reimageplus-popup-virus/