Britec Tech Support Forum

I just upgraded to Windows 10, but I can no longer connect to a Wi-Fi Hotspot. Sometimes the Wi-fi network doesn't even appear in the list; Other times it does appear but I receive the following message: 'You cannot connect to this network". I tried updating the network adapter drivers but it still doesn't work.
I took a USB adapter stick from another device I own and installed it and its software and that works, but I really want and need to have the built in wi-fi
adapter work. Can anyone help? I have a HP Computer.

what the computer manufacturer and model number ?

It's an Hp 250 G4 laptop

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(07-22-2016, 07:07 PM)Compton Wrote: [ -> ]what the computer manufacturer and model number ?

The problem is resolved. I went to Hp's website and downloaded the appropriate wireless adapter driver onto a flash drive and then installed it. Thanks for your help.

glad you got it working

Problem Solved - I will post a link to HP website for the fix