Britec Tech Support Forum

Hello everyone,
I'm having an issue recovering my laptop back to factory default settings. I purchased a set of recovery discs from my manufacturer. And it wont make it past the 2nd recovery disc. It keeps saying restore failed error code=0x15(The device is not ready), or sometimes it will display error code=0x17(Cyclic Redundancy Check). I have no idea what these mean or what's going on. Could anyone help me out please. That would be a great help. Thank You.

what is manufacturer and model of the laptop?

I would test your hard drive health Hiren’s

maybe hard drive is bad

(06-07-2016, 05:45 PM)Compton Wrote: [ -> ]what is manufacturer and model of the laptop?

I would test your hard drive health Hiren’s

Thank You Compton. Ill try that. It is an acer 5472z. I really appreciate your help. Thanks!!!

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(06-08-2016, 04:49 AM)f23948 Wrote: [ -> ]maybe hard drive is bad

Ok Ill check it out. Thank You so much!!!

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