Britec Tech Support Forum

Hello dear friends,

My notebook, Asus X550LD Intel i3-4010U VGA-NVIDIA Geforce 820M RAM 6GB, has such trouble when i shut down it led and cooler also still on. I discovered it when one morning its battery was discharged/empty. There is installed Windows 10 pro x64.
see attached photo please. Please help me. Thanks in advanced.

Maybe the computer is not shut down totally. Do you shut down by using the start menu? Try holding the power button down for 10 or more seconds to see if it will completely shut down.

i am shuting down from start menu of course. i tried after pressing on that button and also removing a battery to shut it completly.

could be malware related

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

(05-08-2016, 05:34 PM)IONx64 Wrote: [ -> ]i am shuting down from start menu of course. i tried after pressing on that button and also removing a battery to shut it completly.

I did some research and saw that the problem could also occur if some changes are made to the bios settings, especially to the boot order

Just get inside the BIOS and load the default values as explained in https://www.youtube.com/watch?v=zRpnsrHMhKY.. your laptop's bios may look different though

Thanks friend for replays. i will do everything what did u advised me both. and will let u know.

I tried both advises what u gave me friends. i reset BIOS and scan system with malwarebytes. and after i shut notebook from start menu and it off normally as i wanted. Thanks for that useful advises.

Malwarebytes Anti-Malware
http://www.malwarebytes.org

Scan Date: 09-May-16
Scan Time: 19:32
Logfile: mb.txt
Administrator: Yes

Version: 2.2.1.1043
Malware Database: v2016.05.09.03
Rootkit Database: v2016.05.06.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 10
CPU: x64
File System: NTFS
User: ZMG

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 302621
Time Elapsed: 16 min, 8 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Nice to hear that

solved thread closed