02-24-2016, 06:48 PM
I have tried 23 times to upgrade to Windows 10 from Windows 7 Ultimate 32 bit but the upgrade stops at 32% total installation and 6% installing features and drivers. So it's 23 tries and 23 failures. And I don't know how to pinpoint the exact problem.
In case someone is wondering, here is my system information . And in case someone asks, the check my status under the Get Windows icon indicated my system is compatible with Windows 10.
I'm going to list everything I've tried based on posts I've read, including the video I watched about uninstalling and reinstalling the video drivers, so that no one will suggest things I've already tried. Hopefully someone will have a way for me to find what's causing the upgrade to fail. So get comfortable, get a cup of coffee, and here goes.
As stated, the upgrade fails at 32% total installation and 6% installing features and drives. After a short while a blue screen appears which states my PC has encountered a problem and needs to restart. It then says please wait we are gathering error information. Below this is another message which says "System Thread Exception Not Handled." After the counter on the screen reaches 100% the system reboots. Once the system restarts a messages appears which says trying to recover installation. Then a message appears saying restoring your version of windows. The system then reboots and I'm back to the log in screen. I log in as administrator, the update window opens and says Windows 10 could not be installed. Another error message is displayed saying "Windows has encountered an unknown error: c1900101-30018."
Since day one of trying to upgrade my system, I've have tried to find answers for the above two error messages but nothing anyone suggested has helped narrow down the root cause of the upgrade failure. Listed below are my efforts in trying to solve this problem.
1. chkdsk was run but nothing was found.
2. sfc /scannow was run but nothing was found.
3. per a post I read, Silverlight was uninstalled and restalled. Upgrade failed.
4. Backup and Restore stopped working and a post I read said to run MiniToolKit to fix the problem. It did, backup was completed, more for my peace of mind than fixing the upgrade problem.
5. Several MS Troubleshooters were run but upgrade still failed.
6. Several MS Fixit were run and upgrade still failed.
7. Hotfix was installed but upgrade still failed.
8. System Readiness tool was Run/Installed but upgrade still failed.
9. Verified both KB2952664 and KB3035583 were installed.
10. Per a post I read, the contents of the download folder under SoftwareDistribution were deleted. Upgrade still failed.
11. Malwarebytes and Avast had been both left running and disabled but upgrade still failed.
12. During upgrade attempts 17-23, Avast had been completely uninstalled but upgrade still failed. It was reinstalled after 23rd failed attempt.
13. Trying upgrade in Clean Boot made no difference. Upgrade still failed.
14. Several times all peripherals were left connected to the system. During one upgrade attempt all peripherals except mouse, keyboard, and monitor were disconnected. The RJ45 cable to the router was also disconnected. But the upgrade still failed. Because of this step, all peripherals were left as is during other upgrade attempts.
15. Drivers for the sound card, video card, and monitor were updated. Upgrade still failed. The video on how to uninstall and reinstall the video driver is how I found this site.
16. Software for BIOS was flashed with the latest available. Upgrade still failed.
17. Per a post I read, Tweaking.com Windows Repair was run. Even though it did find some errors, and fixed those errors(?) upgrade still failed.
18. Per another post, I ran another Malware program but upgrade still failed.
19. Just before the upgrade rebooted the system for the first time, an error message popped up. I was able to get a picture of that error and found it might be related to the Acer eDisplay Management on my system. I did find the Acer eDisplay Management program was corrupt and able to download a newer version to install. The newer version fixed the Acer eDisplay Management problem I was seeing with that program but upgrade still failed.
20. Ran Windows Memory Diagnostic but nothing was found wrong.
21. One post suggested disabling the Network Controller. Upgrade still failed.
As you can see I've tried a lot of suggestions, none of which has found the root problem which causes the upgrade to fail. I don't know how to proceed, how to find the main cause of what's keeping Windows 10 from installing. I've read other posts where people have been told to use the Media Creation Tool to create an bootable ISO disk and upgrade that way. Upgrade, not clean install, as a clean install would cost the price of the product key per MS. I haven't gone this route because it seems to me if one way fails, another way will fail as well. I could be wrong in my reason, but that is my thinking.
The one thing I will not do, so it shouldn't be suggested, and that's a complete reinstall of my Windows 7 Ultimate 32 bit. And everything that's currently on my HD. While the reinstall itself might not take long to complete, reinstalling everything currently on the HD would. Going this route would making upgrading my system a very tiresome activity. True, after installing all of the current Windows 7 Ultimate updates upgrading before reinstalling anything else might prove successful, it's not a guarantee. I'd hate to go this route only to watch as the upgrade failed again.
My other option, if no one can offer a possible pin point solution, is to find a computer shop and let them have a go at finding the problem. It might not be too expensive but at least they'd have more experience and equipment at their disposal.
In case someone is wondering, here is my system information . And in case someone asks, the check my status under the Get Windows icon indicated my system is compatible with Windows 10.
I'm going to list everything I've tried based on posts I've read, including the video I watched about uninstalling and reinstalling the video drivers, so that no one will suggest things I've already tried. Hopefully someone will have a way for me to find what's causing the upgrade to fail. So get comfortable, get a cup of coffee, and here goes.
As stated, the upgrade fails at 32% total installation and 6% installing features and drives. After a short while a blue screen appears which states my PC has encountered a problem and needs to restart. It then says please wait we are gathering error information. Below this is another message which says "System Thread Exception Not Handled." After the counter on the screen reaches 100% the system reboots. Once the system restarts a messages appears which says trying to recover installation. Then a message appears saying restoring your version of windows. The system then reboots and I'm back to the log in screen. I log in as administrator, the update window opens and says Windows 10 could not be installed. Another error message is displayed saying "Windows has encountered an unknown error: c1900101-30018."
Since day one of trying to upgrade my system, I've have tried to find answers for the above two error messages but nothing anyone suggested has helped narrow down the root cause of the upgrade failure. Listed below are my efforts in trying to solve this problem.
1. chkdsk was run but nothing was found.
2. sfc /scannow was run but nothing was found.
3. per a post I read, Silverlight was uninstalled and restalled. Upgrade failed.
4. Backup and Restore stopped working and a post I read said to run MiniToolKit to fix the problem. It did, backup was completed, more for my peace of mind than fixing the upgrade problem.
5. Several MS Troubleshooters were run but upgrade still failed.
6. Several MS Fixit were run and upgrade still failed.
7. Hotfix was installed but upgrade still failed.
8. System Readiness tool was Run/Installed but upgrade still failed.
9. Verified both KB2952664 and KB3035583 were installed.
10. Per a post I read, the contents of the download folder under SoftwareDistribution were deleted. Upgrade still failed.
11. Malwarebytes and Avast had been both left running and disabled but upgrade still failed.
12. During upgrade attempts 17-23, Avast had been completely uninstalled but upgrade still failed. It was reinstalled after 23rd failed attempt.
13. Trying upgrade in Clean Boot made no difference. Upgrade still failed.
14. Several times all peripherals were left connected to the system. During one upgrade attempt all peripherals except mouse, keyboard, and monitor were disconnected. The RJ45 cable to the router was also disconnected. But the upgrade still failed. Because of this step, all peripherals were left as is during other upgrade attempts.
15. Drivers for the sound card, video card, and monitor were updated. Upgrade still failed. The video on how to uninstall and reinstall the video driver is how I found this site.
16. Software for BIOS was flashed with the latest available. Upgrade still failed.
17. Per a post I read, Tweaking.com Windows Repair was run. Even though it did find some errors, and fixed those errors(?) upgrade still failed.
18. Per another post, I ran another Malware program but upgrade still failed.
19. Just before the upgrade rebooted the system for the first time, an error message popped up. I was able to get a picture of that error and found it might be related to the Acer eDisplay Management on my system. I did find the Acer eDisplay Management program was corrupt and able to download a newer version to install. The newer version fixed the Acer eDisplay Management problem I was seeing with that program but upgrade still failed.
20. Ran Windows Memory Diagnostic but nothing was found wrong.
21. One post suggested disabling the Network Controller. Upgrade still failed.
As you can see I've tried a lot of suggestions, none of which has found the root problem which causes the upgrade to fail. I don't know how to proceed, how to find the main cause of what's keeping Windows 10 from installing. I've read other posts where people have been told to use the Media Creation Tool to create an bootable ISO disk and upgrade that way. Upgrade, not clean install, as a clean install would cost the price of the product key per MS. I haven't gone this route because it seems to me if one way fails, another way will fail as well. I could be wrong in my reason, but that is my thinking.
The one thing I will not do, so it shouldn't be suggested, and that's a complete reinstall of my Windows 7 Ultimate 32 bit. And everything that's currently on my HD. While the reinstall itself might not take long to complete, reinstalling everything currently on the HD would. Going this route would making upgrading my system a very tiresome activity. True, after installing all of the current Windows 7 Ultimate updates upgrading before reinstalling anything else might prove successful, it's not a guarantee. I'd hate to go this route only to watch as the upgrade failed again.
My other option, if no one can offer a possible pin point solution, is to find a computer shop and let them have a go at finding the problem. It might not be too expensive but at least they'd have more experience and equipment at their disposal.