Britec Tech Support Forum

I have a problem with my niece notebook (SAMSUNG NP300V5A-S0APL)
She doesn't know why (and when) but stopped working properly InstallShield.
More precisely: When inserted a new game DVD to install, InstallShield error pops up.
You can click only OK in error window.

I tried to change the folder name InstallShield (Common Files folder), i tried replace folder InstallShield, nothing helped.

The DVD are not damaged because they working on other computers.


I wonder if repair Windows system files like video below will help ??:

(Recovery partition --> Basic Restore)

https://www.youtube.com/watch?v=_barn-R4irc

That doesn't really repair but instead does a Factory Restore, it will refresh the system but you'll lose all data and then spend an entire day installing updates.

Have a look in msconfig to see if there are any instances of install shield also check with Task Manager to see what's happening when the DVD tries to install.

(12-16-2015, 03:14 PM)GuiltySpark Wrote: [ -> ]That doesn't really repair but instead does a Factory Restore, it will refresh the system but you'll lose all data and then spend an entire day installing updates.

Have a look in msconfig to see if there are any instances of install shield also check with Task Manager to see what's happening when the DVD tries to install.

1. I insert DVD
2. I click Install the game, installation process is about 40 %, then computer freeze for a one minute, then pops up error window...


I don't have at the moment this laptop, so i can't look to msconfig. What exactly should I look for ?

In task manager - process Not Responding

What do you suggest ?

Have you seen this Microsoft Games: InstallShield Error Messages 

(12-16-2015, 08:29 PM)Britec Wrote: [ -> ]Have you seen this Microsoft Games: InstallShield Error Messages 

I will check it.

None of the Method helped

Please download and run DDS (select "Run as Administrator")

Attach both logs here.

When i try install game this windows appear:


Error 0x80040708
Description (0x80004005) unspecified error

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Oh great Polski.

I've just done (trying) to work on a slipstreamed XP OEM Polish version (that's hard if you don't speak Polish) LOL

Translation of image:

Quote:

unhandled exception

error number: 0x80040708
Description:  (0x80004005) Unspecified error.

the installer finishes.

Try the Regsrvr resolution HERE

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Are you trying to run it in Compatibility Mode?

What's the game called?

Quote:Try the Regsrvr resolution HERE

Ok, I will try
Can I use Ultra Virus Killer, and click register system DLLs ? It's the same right ?

Quote:Are you trying to run it in Compatibility Mode?

Yes, I did, I also try Run as Administrator, but still not working.

Quote:What's the game called?

The game i try to install:

Hitman: Contracts
Splinter Cell Chaos Theory


I also found this:
https://windowsitpro.com/security/microsoft-kb2962872-breaks-installshield

https://forums.techguy.org/threads/september-2015-windows-updates-kb3086255-breaks-many-games.1155534/

and i remove this patches, but nothing change.