Britec Tech Support Forum

Ive been previously having problems with my pc locking up on me and i was wondering what the cause of it would be or if the attatchment added is the error that is causing the issue


[attachment=562]







Operating System
Windows 10 Home 64-bit
CPU
Intel Celeron N2840 @ 2.16GHz 128 °F
Bay Trail-M 22nm Technology
RAM
4.00GB DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASUSTeK COMPUTER INC. X551MA (SOCKET 0)
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics (ASUStek Computer Inc)
Storage
465GB Hitachi HGST HTS545050A7E680 (SATA) 90 °F
Optical Drives
MATSHITA DVD-RAM UJ8E0
Audio
Realtek High Definition Audio

it could be possibly malware

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.
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Fix with AdwCleaner

Please download [b]AdwCleaner by Xplode and save the file to your desktop.


[/b]

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
  

Please include the contents of that file in your reply


HitmanPro[/font][/size][/color]

• Please download HitmanPro.
• Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
• Click on the next button. You must agree with the terms of EULA.
• Check the box beside "No, I only want to perform a one-time scan to check this computer".
• Click on the next button.
• The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
• When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
• Click on the next button.
• Click on the "Export scan results to XML file".
• Save that file to your desktop and post in your next reply.
  
  

[u]Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and let this process run uninterrupted.
• This scan can take a while, depending on your System specs.
• Upon completion, a log (JRT.txt) will open on your desktop.
  

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure

Here is a list of stuff to try and fix your issue.

https://www.eventid.net/display.asp?eventid=10010&eventno=508&source=DCOM&phase=1