Britec Tech Support Forum

I have this "Name not Available" thing in my sound mixer. I searched up about it and most people said it played random sound ads on your computer, but I haven't gotten any. I'm pretty worried . https://gyazo.com/c10d1765109e987c5c3180b0df59c96c (link to a picture)

Step 1


Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• When the tool opens click Yes to disclaimer.
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
  

Please copy and paste their content into your next reply.

Step 2

Scan with RogueKiller

Please download RogueKiller and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Wait patiently until the pre-scan will be done. It shouldn't take more than 2-3 minutes.
• Accept the Terms of use.
• When the Scan button becomes available, please click it. RogueKiller will start a full scan.
• Let this process run uninterrupted!.
• When finished, a Report button will become available. Click it. You will be presented with a logfile.
  

Please include the content of this logfile in your next reply.

Step 3

 Scan with Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

·         Please Install the Malwarebytes and select update.

·         Next, click the Settings, on the the left panel choose Detections & protection and Tick Scan for Rootkits.

·         Then Click the Scan tab, on bottom right click Main Menu then choose Threat Scan make sure radio button is selected on Threat and click Scan Now.

·         Click the Apply Actions button to remove threats if any. You will now be prompted to reboot. Click Yes.

·         After the reboot, click the History tab.

·         Click Application Logs and double-click the Scan Log.

·         At the bottom click Export and choose Text file.

Save the file to your desktop and post log file contents in your next reply.

Step 4

Please download AdwCleaner (by Xplode) and save it to your Desktop

• Right-click on AdwCleaner.exe and Run as administrator.
  
• Click Scan. (AdwCleaner will now scan for Adware.)
  
  
• Once scan finishes, click Clean, now follow the on screen prompts.
  
  
• Your computer should now reboot.
  
  
• A log file will automatically open. Please Copy and Paste when you replay in your next post.
  
  
  

Note: The log can also be found in here: C:\AdwCleaner\