Britec Tech Support Forum

Hello, I barely know how to handle complicated software on my pc/desktop. I recently bought a HP Pavilion 23 "All in One" PC and lately Ive been having Issues with the BSOD. I searched a video from Youtube on how to fix it and it tells me to download a graphic Driver. Thats were my problem is, I dont know which Nvidia drivers would be the best for my desktop. OS is 8.1, is there a way to know what drivers will work for my pc? Please I need help with this, the BSOD is really annoying

okay post your BSOD report how to post a blue screen report with WhoCrashed on the forum

also post your specs How to Post Your System Specs in the Forums Using Speccy

Speccy
https://speccy.piriform.com/results/HgVB1KoT0D0l1S7yV1rOnBS

Who Crashed report
[attachment=351]

ok what is the model number of pc/desktop?

Im sorry for my ignorance, but where do i check that?

that's ok here How do I find my product name / number

Model #: hp all in one 23 23-g221la
just in case:
serial #: SCM4400S01
Product #: J5I12AA#ABM

• ok  
• select  Driver-Graphics
• AMD UMA Graphics Driver Download
  

HP Pavilion All-in-One - 23-g221la

---

• ok
• select download only  
• select next
• next
• your video driver will start downloading
• when finish downloading double click on sp69395.exe
  

Thank you Compton, I will notify you when the download and installation is over
------------------------------------------------------------------------------------------------------
Installation all good. I guess I will have to wait for a couple of days to see If i dont get hte BSOD. Thanks again for your help and time!

glad to help be sure to keep us up to date