ProtectediO

[VKK]

Hi There,
Having a complete nightmare as ProtectediO hijacks my computer. Using Chrome. It's blocked removing their address from the Chrome settings/default.

If you could help I would be so grateful.

[Compton]

Please follow these instructions

Step 1

Scan with Malwarebytes' Anti-Malware


Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.
  

Save the file to your desktop and include its content in your next reply.

Step 2

Fix with AdwCleaner


Please download AdwCleaner by Xplode and save the file to your desktop.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and click Scan. 
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.
  

Please include the contents of that file in your reply.

Step 3

Fix with Junkware Removal Tool

Please download JRT by Thisisu and save the file to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on icon and select Run as Administrator to start the tool.
• Follow the prompts and let this process run uninterrupted.
• This scan can take a while, depending on your System specs.
• Upon completion, a log (JRT.txt) will open on your desktop.
  

Please include the contents of that file in your reply.

Do not forget to re-enable your previously switched off protection software!
Please also manually reboot your machine after this procedure.