05-03-2018, 03:26 PM
Hi All
Ok Updated My Daughters HP X360 11-n012na Laptop to Spring Update 1803 Win 10 , Install went ok and chose to keep everything during upgrade process . When the update installed and everything seemed fine once Desktop re-appeared We noticed that the Touchscreen function had stopped Working , Went into device manager looking for the Touchscreen driver which is normally listed as HID Touchscreen driver BUT it had vanished from the list completely . I have used HP Support Assistant to try and get the Driver back ( No luck ) Been on Intel's website and used their scanning feature in the Hope the Intel I/O driver ( which I believe from research ) is the troublesome driver that allows the Touchscreen function to Work ( no luck ) , I have tried to get Device Manager to Show Hidden Devices ( No luck still not listed ) No luck whatsoever ... So can anyone on the forum suggest anything else I can try to get the Touchscreen to work again ??? I have tried pretty much every suggestion on the net regarding this issue ( which is rife ) ... Machine was originally shipped with Windows 8.1 and was Upgraded to Windows 10 during the Free upgrade option , I have also tried a couple of Windows 8.1 drivers to see if that would help but obviously No Joy ...
Many Thanks for any suggestions anyone can make to put this Problem to Bed ..
Noel
Ok Updated My Daughters HP X360 11-n012na Laptop to Spring Update 1803 Win 10 , Install went ok and chose to keep everything during upgrade process . When the update installed and everything seemed fine once Desktop re-appeared We noticed that the Touchscreen function had stopped Working , Went into device manager looking for the Touchscreen driver which is normally listed as HID Touchscreen driver BUT it had vanished from the list completely . I have used HP Support Assistant to try and get the Driver back ( No luck ) Been on Intel's website and used their scanning feature in the Hope the Intel I/O driver ( which I believe from research ) is the troublesome driver that allows the Touchscreen function to Work ( no luck ) , I have tried to get Device Manager to Show Hidden Devices ( No luck still not listed ) No luck whatsoever ... So can anyone on the forum suggest anything else I can try to get the Touchscreen to work again ??? I have tried pretty much every suggestion on the net regarding this issue ( which is rife ) ... Machine was originally shipped with Windows 8.1 and was Upgraded to Windows 10 during the Free upgrade option , I have also tried a couple of Windows 8.1 drivers to see if that would help but obviously No Joy ...
Many Thanks for any suggestions anyone can make to put this Problem to Bed ..
Noel