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**OwenT** · (This post was last modified: 12-15-2014, 04:27 PM by OwenT.)

Hi all - just stumbled across this excellent set of videos when looking for a solution on a repair to Win7. This is all because I am unable to restore, even in safe mode and after a sfc/scannow option.

My question is..........there is a reference to uninstall SP1 during the repair process but this is not listed in my windows updates. That is because it is included in my Windows 7 Pro disc. Can I just proceed as advised in the video??

Thanks to all in advance.

***Britec*** · 12-15-2014, 07:32 PM

Hi Owen, Welcome to the forum.

You can find all the info here: How to Do a Repair Install to Fix Windows 7

**Ron Barker** · (This post was last modified: 12-16-2014, 10:00 AM by Ron Barker.)

(12-15-2014, 03:10 PM)OwenT Wrote: Hi all - just stumbled across this excellent set of videos when looking for a solution on a repair to Win7. This is all because I am unable to restore, even in safe mode and after a sfc/scannow option.

My question is..........there is a reference to uninstall SP1 during the repair process but this is not listed in my windows updates. That is because it is included in my Windows 7 Pro disc. Can I just proceed as advised in the video??

Thanks to all in advance.

The answer to your question is yes. The reason there is a reference to uninstalling SP1 is because some Windows 7 discs would not have included SP1. What is important is that the disc/usb that you use is the same version as what is on your machine. Re: not being able to restore, I do not mean to be rude but are you sure that the problem is not with your Antivirus software. I only mention this because I had the same problem. I use the free version of Avast I needed to turn off the self protection before I could restore.

**OwenT** · 12-16-2014, 12:55 PM

(12-16-2014, 09:59 AM)Ron Barker Wrote:
(12-15-2014, 03:10 PM)OwenT Wrote: Hi all - just stumbled across this excellent set of videos when looking for a solution on a repair to Win7. This is all because I am unable to restore, even in safe mode and after a sfc/scannow option.

My question is..........there is a reference to uninstall SP1 during the repair process but this is not listed in my windows updates. That is because it is included in my Windows 7 Pro disc. Can I just proceed as advised in the video??

Thanks to all in advance.

The answer to your question is yes. The reason there is a reference to uninstalling SP1 is because some Windows 7 discs would not have included SP1. What is important is that the disc/usb that you use is the same version as what is on your machine. Re: not being able to restore, I do not mean to be rude but are you sure that the problem is not with your Antivirus software. I only mention this because I had the same problem. I use the free version of Avast I needed to turn off the self protection before I could restore.

I think it is a bit more serious that that! I have fully disabled Avast and still reported the system restore error of 0x8007005

**Ron Barker** · 12-16-2014, 02:58 PM

Yes, that is what I thought, but fully disabling Avast does not disable the self protection. Open Avast>Settings> Troubleshooting>un-tick Avast self defence module

**OwenT** · 12-16-2014, 03:03 PM

Hi Ron. Thanks. I have just run through the whole 2 hour process and at the end was faced with the message "The upgrade was not successful. Your previous version of Windows is being restored".

However note your point about the Avast setting and I hadn't done that. So will do it again now with this box unchecked as well. I shall post back the result in about 2 hours.

**Ron Barker** · (This post was last modified: 12-16-2014, 03:36 PM by Ron Barker.)

Hi Owen

What I did first was used the Windows 7 Compatibility Advisor. I then used an updated ISO from the link in the article posted by Brian and using the Microsoft Download Tool

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

After the repair upgrade I still could not restore Sad

until I un-ticked Avast self defence module Smile

**OwenT** · 12-16-2014, 03:58 PM

Hi Ron you may well be right at the end of it all. It is halfway through at the moment and so no stopping it now! If this upgrade doesn't work I shall try a restore with the avast fully disabled. I'll let you know what happens. Btw thanks for the avast tip.

**Ron Barker** · (This post was last modified: 12-16-2014, 08:17 PM by Ron Barker.)

Owen

Sorry, I appear to have misled you. When I said you need to disable Avast self defence protection I was not referring to the repair upgrade install. I was referring to using system restore. A repair upgrade did not fix one of the problems that I had, to wit system restore was not working. I only fixed that by un-ticking Avast self defence.

Best of luck