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WIN7 won't let me on internet
#1
My malwarebytes program got zapped for a second time now (paid ver.) in the past couple of months. Tried using the 13 comileons to no avail. My Bitdefender 2013 program knockout a trojan of some type but still no access to IE. I have also lost all sound, no matter what program I use. I had downloaded an upgrade on Freemake's Converter when it came up the other day. Usually I pay close attention to make sure I'm not loading toolbars etc. That's when the hiccups started. I went back and blew out the Converter but it may have taken some dlls with it. I tried Brian's idea on upgrading but got to the service pack and it would not uninstall it all. I am using mozilla to get around IE. Am I stuck with having to do a complete reinstall of WIN7? Any suggestions would be helpful. Huh
Reply

#2
Hi Sandres, Welcome to the forum.


Please try these steps below:


Step 1

Please download and run one of the following tools, this will help allow our programs to run. (thanks to BleepingComputer.com)



There are 6 different versions of Rkill. Please try one at a time until one runs. 


Running Windows vista, 7 or 8 "right click and choose Run as Administrator" 


Say yes to prompt box.


  1. rkill.exe
  2. rkill.com
  3. rkill.scr
  4. rkill.pif
  5. WiNlOgOn.exe
  6. uSeRiNiT.exe


Step 2



[Image: hitmanpro.png]HitmanPro


  • Please download HitmanPro.
  • Launch the program by double clicking on the icon. (Windows Vista/7 users right click on the HitmanPro icon and select run as administrator).
  • Click on the next button. You must agree with the terms of EULA.
  • Check the box beside "No, I only want to perform a one-time scan to check this computer".
  • Click on the next button.
  • The program will start to scan the computer. The scan will typically take no more than 2-3 minutes.
  • When the scan is done click on drop-down menu of the found entries (if any) and choose - Apply to all => Ignore <= IMPORTANT!!!
  • Click on the next button.
  • Click on the "Export scan results to XML file".
  • Save that file to your desktop and post in your next reply.


Step 3


[Image: malwarebytes-icon.png] Scan with Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.


·         Please Install the Malwarebytes and select update.

·         Next, click the Settings, on the the left panel choose Detections & protection and Tick Scan for Rootkits.

·         Then Click the Scan tab, on bottom right click Main Menu then choose Threat Scan make sure radio button is selected on Threat and click Scan Now.

·         Click the Apply Actions button to remove threats if any. You will now be prompted to reboot. Click Yes.

·         After the reboot, click the History tab.

·         Click Application Logs and double-click the Scan Log.

·         At the bottom click Export and choose Text file.

Save the file to your desktop and post log file contents in your next reply.
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Reply

#3
Thanks a lot. I'll give them a try and let you what happens.
Reply

#4
Tried the rKill.exe I think. Anyway rKill.pif got a 404 page. The rKill ran the command window all the way thru. When it finished I downloaded Hitman Pro and ran it.
Downloaded Malwarebytes and ran it, nothing found. The text is below for Hitmanpro I hope its what you wanted, I had to delete most of the data in the middle because of file size. When everything rebooted when I tried to use IE the screen will give a microsecond flash of light as if attempting to go online, still no sounds.

Rkill 2.6.8 by Lawrence Abrams (Grinler)
https://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
https://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/17/2014 01:35:24 PM in x86 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* C:\Windows\system32\atiesrxx.exe (PID: 1340) [WD-HEUR]
* C:\Windows\system32\atieclxx.exe (PID: 1712) [WD-HEUR]
* C:\Users\Jerry\AppData\Local\Autobahn\nexdef.exe (PID: 2916) [UP-HEUR]
* C:\Windows\system32\SearchIndexer.exe (PID: 4060) [WD-HEUR]
* C:\Windows\System32\WUDFHost.exe (PID: 3400) [WD-HEUR]

5 proccesses terminated!

Possibly Patched Files.

* C:\Windows\system32\csrss.exe
* C:\Windows\system32\wininit.exe
* C:\Windows\system32\csrss.exe
* C:\Windows\system32\services.exe
* C:\Windows\system32\lsass.exe
* C:\Windows\system32\lsm.exe
* C:\Windows\system32\winlogon.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\System32\svchost.exe
* C:\Windows\System32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\System32\spoolsv.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\taskhost.exe
* C:\Windows\system32\Dwm.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\system32\svchost.exe
* C:\Windows\System32\svchost.exe
* C:\Windows\system32\DllHost.exe
* C:\Windows\system32\DllHost.exe
* C:\Windows\system32\conhost.exe

Checking Registry for malware related settings:

* No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* Windows Defender Disabled

  [HKLM\SOFTWARE\Microsoft\Windows Defender]
  "DisableAntiSpyware" = dword:00000001

* Windows Firewall Disabled

  [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\St​andardProfile]
  "EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

* Windows Defender (WinDefend) is not Running.
  Startup Type set to: Manual

Searching for Missing Digital Signatures:

* C:\Windows\System32\browser.dll : 102,912 : 07/04/2012 02:14 PM : 3daa727b5b0a45039b0e1c9a211b8400 [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-browserservice_31bf3856ad364e35_6.1.7600.16385_none_78bf7cdcff520ade\browser.dll​ : 102,400 : 07/13/2009 06:15 PM : 598e1280e7ff3744f4b8329366cc5635 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-browserservice_31bf3856ad364e35_6.1.7600.17056_none_78e0d070ff38f28e\browser.dll​ : 102,912 : 07/04/2012 02:23 PM : a0e691dc6589d4d2cbe373171d1a49e5 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-browserservice_31bf3856ad364e35_6.1.7600.21256_none_796a6f2218568f7f\browser.dll​ : 102,912 : 07/04/2012 02:24 PM : f319bc3931655b9d5d145ac4f6eae7e2 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-browserservice_31bf3856ad364e35_6.1.7601.17514_none_7af090a4fc408e78\browser.dll​ : 102,400 : 11/20/2010 05:18 AM : 6e11f33d14d020f58d5e02e4d67dfa19 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-browserservice_31bf3856ad364e35_6.1.7601.17887_none_7aa7e7c0fc769589\browser.dll​ : 102,912 : 07/04/2012 02:14 PM : 3daa727b5b0a45039b0e1c9a211b8400 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-browserservice_31bf3856ad364e35_6.1.7601.22044_none_7b599b801576accc\browser.dll​ : 102,912 : 07/04/2012 02:17 PM : 28b0cf997de2852e9d27a36cdd6884c8 [Pos Repl]

* C:\Windows\System32\cngaudit.dll : 12,288 : 07/13/2009 06:15 PM : 50ba656134f78af64e4dd3c8b6fefd7e [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-cngaudit-dll_31bf3856ad364e35_6.1.7600.16385_none_e83a414890e8132b\cngaudit.dll : 12,288 : 07/13/2009 06:15 PM : 50ba656134f78af64e4dd3c8b6fefd7e [Pos Repl]

* C:\Windows\System32\comctl32.dll : 530,432 : 07/04/2013 04:50 AM : 75f5e1fe8d55cf8e577e0ec5f2290d3f [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-shell-comctl32-v5_31bf3856ad364e35_6.1.7600.16385_none_39727524394b18eb\comctl32.dll : 530,432 : 07/13/2009 06:15 PM : b62aa1bb1f63839051441d2c6dd7b775 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-shell-comctl32-v5_31bf3856ad364e35_6.1.7600.16661_none_39841986393e732256ad364e35_6.1.7600.1638​5_none_9f5eb7b3d98ea3ce\USBCAMD2.sys : 25,856 : 07/13/2009 04:51 PM : 2190f65ec7e9ae7a301e01e4261acef8 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-usbcamd_31bf3856ad364e35_6.1.7601.17514_none_a18fcb7bd67d2768\USBCAMD2.sys : 25,856 : 11/20/2010 03:00 AM : e071e5be621fec4590117c488a78ae32 [Pos Repl]

* C:\Windows\System32\drivers\usbcamd.sys : 25,856 : 11/20/2010 03:00 AM : fd82d2b38c465a55c527e339ba1201b1 [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-usbcamd_31bf3856ad364e35_6.1.7600.16385_none_9f5eb7b3d98ea3ce\USBCAMD.sys : 25,856 : 07/13/2009 04:51 PM : 47d88f155eb4e4be60ebd76ac8d17db7 [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-usbcamd_31bf3856ad364e35_6.1.7601.17514_none_a18fcb7bd67d2768\USBCAMD.sys : 25,856 : 11/20/2010 03:00 AM : fd82d2b38c465a55c527e339ba1201b1 [Pos Repl]

* C:\Windows\System32\drivers\usbccgp.sys : 76,288 : 11/26/2013 06:13 PM : 0803fba9fe829d61ae26ec0bcc910c46 [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usb.inf_x86_neutral_1584ed9878602​b0f\usbccgp.sys : 75,776 : 03/24/2011 07:58 PM : bd9c55d7023c5de374507acc7a14e2ac [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usb.inf_x86_neutral_2620fd493cad7​d41\usbccgp.sys : 75,776 : 11/20/2010 03:00 AM : 7e72e7d7e0757d59481d530fd2b0bfae [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usb.inf_x86_neutral_4232097e28daf​017\usbccgp.sys : 76,288 : 11/26/2013 06:13 PM : 0803fba9fe829d61ae26ec0bcc910c46 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7600.16385_none_cacebd196fc5e​8e0\usbccgp.sys : 75,264 : 07/13/2009 04:51 PM : 8455c4ed038efd09e99327f9d2d48ffa [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_cad1c58f6fc32​981\usbccgp.sys : 75,776 : 03/24/2011 08:06 PM : c31ae588e403042632dc796cf09e30b0 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_cb8d72b488bbd​561\usbccgp.sys : 76,288 : 03/28/2011 08:06 PM : 5c233aefb566ee78c1efbc0493fb066a [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.17514_none_ccffd0e16cb46​c7a\usbccgp.sys : 75,776 : 11/20/2010 03:00 AM : 7e72e7d7e0757d59481d530fd2b0bfae [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_ccb622016ceb6​2bf\usbccgp.sys : 75,776 : 03/24/2011 07:58 PM : bd9c55d7023c5de374507acc7a14e2ac [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_ccd173d96cd7b​265\usbccgp.sys : 76,288 : 09/03/2013 06:14 PM : 71d97f1a3cc47a56728f7a400a3f8295 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.18328_none_ccf8e7896cb90​d1a\usbccgp.sys : 76,288 : 11/26/2013 06:13 PM : 0803fba9fe829d61ae26ec0bcc910c46 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_cd30edb88614b​91e\usbccgp.sys : 76,288 : 03/24/2011 07:54 PM : 4663ad7f61519e88687393bfcb154e4c [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.22441_none_cd65e27685ed3​365\usbccgp.sys : 76,288 : 09/03/2013 06:18 PM : e4ec748eab50e6bc7fd7e4f5d507a639 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_cd8085a685d87​75d\usbccgp.sys : 76,288 : 11/26/2013 06:18 PM : 5620619ce693aadf8767cda00f940bee [Pos Repl]

* C:\Windows\System32\drivers\usbd.sys : 6,016 : 11/26/2013 06:13 PM : 74f805ab12eb0e3e49e469f19ff02640 [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_18e46bb8f​d6f032e\usbd.sys : 5,888 : 03/24/2011 07:57 PM : 5787196f32d043572ec6565c0ef1b8e0 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_d53c05ca0​22d95f2\usbd.sys : 6,016 : 11/26/2013 06:13 PM : 74f805ab12eb0e3e49e469f19ff02640 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_f9abf85fd​00186bd\usbd.sys : 5,888 : 07/13/2009 04:51 PM : 18e71ea0e063037a5c3c8272a5262b7c [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16385_none_bd98b5966​4e136c7\usbd.sys : 5,888 : 07/13/2009 04:51 PM : 18e71ea0e063037a5c3c8272a5262b7c [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c6​4de7768\usbd.sys : 5,888 : 03/24/2011 08:06 PM : 675c1d745f68343f372897f761f999e3 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317​dd72348\usbd.sys : 5,888 : 03/28/2011 08:06 PM : 93830f54044c63877f681d30ec50c5df [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17514_none_bfc9c95e6​1cfba61\usbd.sys : 5,888 : 07/13/2009 04:51 PM : 18e71ea0e063037a5c3c8272a5262b7c [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6​206b0a6\usbd.sys : 5,888 : 03/24/2011 07:57 PM : 5787196f32d043572ec6565c0ef1b8e0 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_bf9b6c566​1f3004c\usbd.sys : 6,016 : 09/03/2013 06:14 PM : 6fb17d7a2e76b838886e5e8c60239dae [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18328_none_bfc2e0066​1d45b01\usbd.sys : 6,016 : 11/26/2013 06:13 PM : 74f805ab12eb0e3e49e469f19ff02640 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357​b300705\usbd.sys : 5,888 : 03/24/2011 07:54 PM : 90922e9530dc3e126f215648b258ab24 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_c02fdaf37​b08814c\usbd.sys : 6,016 : 09/03/2013 06:18 PM : cfbc3568aeb4a5329a8466b80e7f1ea4 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22526_none_c04a7e237​af3c544\usbd.sys : 6,016 : 11/26/2013 06:18 PM : 7c2bc8d0fcbb45ca9231e4743b0d04fb [Pos Repl]

* C:\Windows\System32\drivers\usbehci.sys : 43,520 : 11/26/2013 06:13 PM : d40855f89b69305140bbd7e9a3ba2da6 [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_18e46bb8f​d6f032e\usbehci.sys : 43,008 : 03/24/2011 07:57 PM : f92de757e4b7ce9c07c5e65423f3ae3b [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_d53c05ca0​22d95f2\usbehci.sys : 43,520 : 11/26/2013 06:13 PM : d40855f89b69305140bbd7e9a3ba2da6 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_f9abf85fd​00186bd\usbehci.sys : 42,496 : 11/20/2010 02:59 AM : cfbce999c057d78979a181c9c60f208e [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16385_none_bd98b5966​4e136c7\usbehci.sys : 41,472 : 07/13/2009 04:51 PM : 1c333bfd60f2fed2c7ad5daf533cb742 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c6​4de7768\usbehci.sys : 43,008 : 03/24/2011 08:06 PM : e4c436d914768ce965d5e659ba7eebd8 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317​dd72348\usbehci.sys : 43,008 : 03/28/2011 08:06 PM : 5b71019a6aca0116fd21b368f19c0b91 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17514_none_bfc9c95e6​1cfba61\usbehci.sys : 42,496 : 11/20/2010 02:59 AM : cfbce999c057d78979a181c9c60f208e [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6​206b0a6\usbehci.sys : 43,008 : 03/24/2011 07:57 PM : f92de757e4b7ce9c07c5e65423f3ae3b [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_bf9b6c566​1f3004c\usbehci.sys : 43,008 : 09/03/2013 06:14 PM : c4fb8e7adea9b5ceea885a1b504b7e40 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18328_none_bfc2e0066​1d45b01\usbehci.sys : 43,520 : 11/26/2013 06:13 PM : d40855f89b69305140bbd7e9a3ba2da6 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357​b300705\usbehci.sys : 43,008 : 03/24/2011 07:54 PM : b1e46b8058af716729d874b4df7c68e0 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_c02fdaf37​b08814c\usbehci.sys : 43,008 : 09/03/2013 06:18 PM : ccb7e9f2963089872036b8f29d067d82 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22526_none_c04a7e237​af3c544\usbehci.sys : 43,520 : 11/26/2013 06:18 PM : 3735f2a99c5ea762d869748333c83ce8 [Pos Repl]

* C:\Windows\System32\drivers\usbhub.sys : 258,560 : 11/26/2013 06:14 PM : edf2df71c4f1e13a6ac75f5224de655a [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usb.inf_x86_neutral_1584ed9878602​b0f\usbhub.sys : 258,560 : 03/24/2011 07:58 PM : 8dc94aec6a7e644a06135ae7506dc2e9 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usb.inf_x86_neutral_2620fd493cad7​d41\usbhub.sys : 258,560 : 11/20/2010 03:01 AM : 9d22aad9ac6a07c691a1113e5f860868 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usb.inf_x86_neutral_4232097e28daf​017\usbhub.sys : 258,560 : 11/26/2013 06:14 PM : edf2df71c4f1e13a6ac75f5224de655a [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_18e46bb8f​d6f032e\usbhub.sys : 258,560 : 03/24/2011 07:58 PM : 8dc94aec6a7e644a06135ae7506dc2e9 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_d53c05ca0​22d95f2\usbhub.sys : 258,560 : 11/26/2013 06:14 PM : edf2df71c4f1e13a6ac75f5224de655a [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_f9abf85fd​00186bd\usbhub.sys : 258,560 : 11/20/2010 03:01 AM : 9d22aad9ac6a07c691a1113e5f860868 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7600.16385_none_cacebd196fc5e​8e0\usbhub.sys : 258,560 : 07/13/2009 04:52 PM : ee6ef93ccfa94fae8c6ab298273d8ae2 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7600.16788_none_cad1c58f6fc32​981\usbhub.sys : 258,560 : 03/24/2011 08:06 PM : bdcd7156ec37448f08633fd899823620 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7600.20934_none_cb8d72b488bbd​561\usbhub.sys : 258,560 : 03/28/2011 08:07 PM : 5823d3965c2a4f6f785ed1a3b403f3b8 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.17514_none_ccffd0e16cb46​c7a\usbhub.sys : 258,560 : 11/20/2010 03:01 AM : 9d22aad9ac6a07c691a1113e5f860868 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.17586_none_ccb622016ceb6​2bf\usbhub.sys : 258,560 : 03/24/2011 07:58 PM : 8dc94aec6a7e644a06135ae7506dc2e9 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.18251_none_ccd173d96cd7b​265\usbhub.sys : 258,560 : 09/03/2013 06:15 PM : 86aa95acb611001e26cd2c0145f2225a [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.18328_none_ccf8e7896cb90​d1a\usbhub.sys : 258,560 : 11/26/2013 06:14 PM : edf2df71c4f1e13a6ac75f5224de655a [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.21692_none_cd30edb88614b​91e\usbhub.sys : 258,560 : 03/24/2011 07:55 PM : 57ca3e7c775c22c62927a41838e10938 [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.22441_none_cd65e27685ed3​365\usbhub.sys : 258,560 : 09/03/2013 06:19 PM : d61ec91f6f46c6b5c20413b9c09df06f [Pos Repl]
+-> C:\Windows\winsxs\x86_usb.inf_31bf3856ad364e35_6.1.7601.22526_none_cd8085a685d87​75d\usbhub.sys : 258,560 : 11/26/2013 06:19 PM : 7de31b21fa92ee427c058c44ceb7859b [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16385_none_bd98b5966​4e136c7\usbhub.sys : 258,560 : 07/13/2009 04:52 PM : ee6ef93ccfa94fae8c6ab298273d8ae2 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c6​4de7768\usbhub.sys : 258,560 : 03/24/2011 08:06 PM : bdcd7156ec37448f08633fd899823620 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317​dd72348\usbhub.sys : 258,560 : 03/28/2011 08:07 PM : 5823d3965c2a4f6f785ed1a3b403f3b8 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17514_none_bfc9c95e6​1cfba61\usbhub.sys : 258,560 : 11/20/2010 03:01 AM : 9d22aad9ac6a07c691a1113e5f860868 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6​206b0a6\usbhub.sys : 258,560 : 03/24/2011 07:58 PM : 8dc94aec6a7e644a06135ae7506dc2e9 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_bf9b6c566​1f3004c\usbhub.sys : 258,560 : 09/03/2013 06:15 PM : 86aa95acb611001e26cd2c0145f2225a [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18328_none_bfc2e0066​1d45b01\usbhub.sys : 258,560 : 11/26/2013 06:14 PM : edf2df71c4f1e13a6ac75f5224de655a [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357​b300705\usbhub.sys : 258,560 : 03/24/2011 07:55 PM : 57ca3e7c775c22c62927a41838e10938 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_c02fdaf37​b08814c\usbhub.sys : 258,560 : 09/03/2013 06:19 PM : d61ec91f6f46c6b5c20413b9c09df06f [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22526_none_c04a7e237​af3c544\usbhub.sys : 258,560 : 11/26/2013 06:19 PM : 7de31b21fa92ee427c058c44ceb7859b [Pos Repl]

* C:\Windows\System32\drivers\usbport.sys : 284,672 : 11/26/2013 06:13 PM : ec2c5af37b76d7b58c642cb74423db7a [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_18e46bb8f​d6f032e\usbport.sys : 284,672 : 03/24/2011 07:58 PM : 3aa940aa9ac3055fe32ff2d3d20ccd28 [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_d53c05ca0​22d95f2\usbport.sys : 284,672 : 11/26/2013 06:13 PM : ec2c5af37b76d7b58c642cb74423db7a [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_f9abf85fd​00186bd\usbport.sys : 284,672 : 11/20/2010 03:00 AM : f3adcfb2f0ba791a26ac8e9c33d7e20e [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16385_none_bd98b5966​4e136c7\usbport.sys : 284,160 : 07/13/2009 04:51 PM : f6d1c957c5bf4f274aad1da7059916e4 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c6​4de7768\usbport.sys : 284,160 : 03/24/2011 08:06 PM : 3d0074a19d16a9944be32ee1ffbbb554 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317​dd72348\usbport.sys : 284,160 : 03/28/2011 08:06 PM : 40048b479ae6d7f0528033376513ab73 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17514_none_bfc9c95e6​1cfba61\usbport.sys : 284,672 : 11/20/2010 03:00 AM : f3adcfb2f0ba791a26ac8e9c33d7e20e [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6​206b0a6\usbport.sys : 284,672 : 03/24/2011 07:58 PM : 3aa940aa9ac3055fe32ff2d3d20ccd28 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_bf9b6c566​1f3004c\usbport.sys : 284,672 : 09/03/2013 06:14 PM : fda6f2bb7fa034d95863ed8788b4e416 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18328_none_bfc2e0066​1d45b01\usbport.sys : 284,672 : 11/26/2013 06:13 PM : ec2c5af37b76d7b58c642cb74423db7a [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357​b300705\usbport.sys : 284,672 : 03/24/2011 07:54 PM : 1663f585dedbbbd20dc0dffe0de485a8 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_c02fdaf37​b08814c\usbport.sys : 284,672 : 09/03/2013 06:18 PM : 3d2040435e565477fbfa760358a2982b [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22526_none_c04a7e237​af3c544\usbport.sys : 284,672 : 11/26/2013 06:18 PM : 7855d97212a9a62d1105a44729d0a4ca [Pos Repl]

* C:\Windows\System32\drivers\USBSTOR.sys : 76,288 : 03/10/2011 09:01 PM : f991ab9cc6b908db552166768176896a [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_c77d41a49​0bdc63d\USBSTOR.SYS : 76,288 : 11/20/2010 03:00 AM : bf63ebfc6979fefb2bc03df7989a0c1a [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbstor.inf_x86_neutral_e6d53e776​821c5b8\USBSTOR.SYS : 76,288 : 03/10/2011 09:01 PM : f991ab9cc6b908db552166768176896a [Pos Repl]
+-> C:\Windows\winsxs\x86_usbstor.inf_31bf3856ad364e35_6.1.7600.16385_none_485ca4d9f​926b0b4\USBSTOR.SYS : 74,752 : 07/13/2009 04:51 PM : d8889d56e0d27e57ed4591837fe71d27 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbstor.inf_31bf3856ad364e35_6.1.7600.16778_none_486a7d3bf​91bd564\USBSTOR.SYS : 75,776 : 03/10/2011 09:08 PM : 1c4287739a93594e57e2a9e6a3ed7353 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbstor.inf_31bf3856ad364e35_6.1.7600.20921_none_492329831​217353f\USBSTOR.SYS : 75,776 : 03/10/2011 09:14 PM : e3d648ebd6eaae3c1a93e640c467d625 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbstor.inf_31bf3856ad364e35_6.1.7601.17514_none_4a8db8a1f​615344e\USBSTOR.SYS : 76,288 : 11/20/2010 03:00 AM : bf63ebfc6979fefb2bc03df7989a0c1a [Pos Repl]
+-> C:\Windows\winsxs\x86_usbstor.inf_31bf3856ad364e35_6.1.7601.17577_none_4a4fd9f7f​64327f9\USBSTOR.SYS : 76,288 : 03/10/2011 09:01 PM : f991ab9cc6b908db552166768176896a [Pos Repl]
+-> C:\Windows\winsxs\x86_usbstor.inf_31bf3856ad364e35_6.1.7601.21680_none_4ac7a4d10​f6f3253\USBSTOR.SYS : 76,288 : 03/10/2011 08:48 PM : 6a3db51d317307f3ac65cb127b9a2beb [Pos Repl]

* C:\Windows\System32\drivers\usbuhci.sys : 24,064 : 11/26/2013 06:13 PM : 800aabfd625eeff899f7e5496bde37ab [NoSig]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_18e46bb8f​d6f032e\usbuhci.sys : 24,064 : 03/24/2011 07:57 PM : 68df884cf41cdada664beb01daf67e3d [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_d53c05ca0​22d95f2\usbuhci.sys : 24,064 : 11/26/2013 06:13 PM : 800aabfd625eeff899f7e5496bde37ab [Pos Repl]
+-> C:\Windows\System32\DriverStore\FileRepository\usbport.inf_x86_neutral_f9abf85fd​00186bd\usbuhci.sys : 24,064 : 07/13/2009 04:51 PM : 78780c3ebce17405b1ccd07a3a8a7d72 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16385_none_bd98b5966​4e136c7\usbuhci.sys : 24,064 : 07/13/2009 04:51 PM : 78780c3ebce17405b1ccd07a3a8a7d72 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.16788_none_bd9bbe0c6​4de7768\usbuhci.sys : 24,064 : 03/24/2011 08:06 PM : 22480bf4e5a09192e5e30ba4dde79fa4 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7600.20934_none_be576b317​dd72348\usbuhci.sys : 24,064 : 03/28/2011 08:06 PM : 6a30928a469ce802600e1ea8c0f2f53f [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17514_none_bfc9c95e6​1cfba61\usbuhci.sys : 24,064 : 07/13/2009 04:51 PM : 78780c3ebce17405b1ccd07a3a8a7d72 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.17586_none_bf801a7e6​206b0a6\usbuhci.sys : 24,064 : 03/24/2011 07:57 PM : 68df884cf41cdada664beb01daf67e3d [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18251_none_bf9b6c566​1f3004c\usbuhci.sys : 24,064 : 09/03/2013 06:14 PM : 8e51d04175baa14c4f79aa5f6d248770 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.18328_none_bfc2e0066​1d45b01\usbuhci.sys : 24,064 : 11/26/2013 06:13 PM : 800aabfd625eeff899f7e5496bde37ab [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.21692_none_bffae6357​b300705\usbuhci.sys : 24,064 : 03/24/2011 07:54 PM : 135f4678cffc8aadf6204a745576f2b1 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22441_none_c02fdaf37​b08814c\usbuhci.sys : 24,576 : 09/03/2013 06:18 PM : bf11c0d7a8d2aeb3a010c28df7b15b75 [Pos Repl]
+-> C:\Windows\winsxs\x86_usbport.inf_31bf3856ad364e35_6.1.7601.22526_none_c04a7e237​af3c544\usbuhci.sys : 24,576 : 11/26/2013 06:18 PM : 876a815194383359f9f22833d4057138 [Pos Repl]

* C:\Windows\System32\drivers\vga.sys : 25,088 : 07/13/2009 04:25 PM : 8e38096ad5c8570a6f1570a61e251561 [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-standardvga_31bf3856ad364e35_6.1.7600.16385_none_9c6287a93b5351ec\vga.sys : 25,088 : 07/13/2009 04:25 PM : 8e38096ad5c8570a6f1570a61e251561 [Pos Repl]

* C:\Windows\System32\drivers\videoprt.sys : 111,616 : 07/13/2009 04:25 PM : 15c126d1b55814b9e5cab10a9c1f4c67 [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-videoport_31bf3856ad364e35_6.1.7600.16385_none_bbf0a23665b80f3d\videoprt.sys : 111,616 : 07/13/2009 04:25 PM : 15c126d1b55814b9e5cab10a9c1f4c67 [Pos Repl]

* C:\Windows\System32\drivers\wanarp.sys : 63,488 : 11/20/2010 03:07 AM : 3c3c78515f5ab448b022bdf5b8ffdd2e [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7600.16385_none_0db6be04dbc2da8a\wanarp.sys : 63,488 : 07/13/2009 04:55 PM : 692a712062146e96d28ba0b7d75de31b [Pos Repl]
+-> C:\Windows\winsxs\x86_microsoft-windows-rasbase_31bf3856ad364e35_6.1.7601.17514_none_0fe7d1ccd8b15e24\wanarp.sys : 63,488 : 11/20/2010 03:07 AM : 3c3c78515f5ab448b022bdf5b8ffdd2e [Pos Repl]

* C:\Windows\System32\drivers\ws2ifsl.sys : 16,384 : 07/13/2009 04:55 PM : 6db3276587b853bf886b69528fdb048c [NoSig]
+-> C:\Windows\winsxs\x86_microsoft-windows-w..rastructure-ws2ifsl_31bf3856ad364e35_6.1.7600.16385_none_4f5cf6f829213bb2\ws2ifsl.sys : 16,384 : 07/13/2009 04:55 PM : 6db3276587b853bf886b69528fdb048c [Pos Repl]

Checking HOSTS File:

* No issues found.

Program finished at: 10/17/2014 01:46:24 PM
Execution time: 0 hours(s), 11 minute(s), and 0 seconds(s)
Reply

#5
Step 1



Please download [Image: Farbar_Recovery_Scan_Tool.png]Farbar Recovery Scan Tool from Here and save it to your desktop.

Please Note: You need to run the right version 32bit or 64bit. please choose right version to download...not sure which version? download both of them and run them. Only the right version will run on your computer system. 



 

·         Right click and run as administrator. When the tool opens click Yes to disclaimer.


·         Press Scan button.


·         A log file will be created, called (FRST.txt) it will be where the tool was run from.


·         Please copy and paste log in this post.


·         It also makes also another log on the first time is run called (Addition.txt). Please paste that into your next reply.


Step 2


Please download [Image: adwcleane.png] AdwCleaner (by Xplode) and save it to your Desktop


  • Right-click on AdwCleaner.exe and Run as administrator
  • Click Scan. (AdwCleaner will now scan for Adware.)

  • Once scan finishes, click Clean, now follow the on screen prompts.

  • Your computer should now reboot.

  • A log file will automatically open. Please Copy and Paste when you replay in your next post.


Note: The log can also be found in here: C:\AdwCleaner\
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support! 
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
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Reply

#6
Just learning how to attach files on this system. Hopefully I'm doing it right. Thanks for all your help.
.txt   FRST.txt (Size: 65.83 KB / Downloads: 3)


Attached Files
.txt   AdwCleaner[S0].txt (Size: 1.96 KB / Downloads: 4)
.txt   AdwCleaner[R0].txt (Size: 1.89 KB / Downloads: 2)
Reply

#7
Brian, I want to thank you and the forum for all the suggestions and help you have offered, unfortunately I am thinking maybe I should just start over, so I have the following questions for the forum.

My PC is a Gateway GT5676 that was originally a Vista 32/64.
The processor is an AMD Phenom 9600, 64 quad core.
Memory is 4096 MB DDR2, 667 Mhz. (PC2-5300) dual channel memory (two 2048 MB modules) with 8GB.
Hard drive is two 320 GB, 7200 RPM, SATA II.

When I bought it the store loaded Vista 32. Last year I upgraded to WIN7 32.
My question is – how can I eliminate WIN7 totally and reinstall Vista 64 this time?
I have the Gateway disc with both OS for vista. After I install the Vista, assuming I can, could I then upgrade to WIN7 64?
I have both 32/64 disc for WIN7 also.

Do I simply reformat the hard drive and then do a new install using the Gateway disc? I am not worried about data being destroyed, I’ve saved everything I want on an external drive and I have the original program disc’s for other programs.
Am I just day dreaming or can I do this without destroying the world as I know it?
Thanks for any suggestions.
Reply

#8
Hi Sandres, sorry thought you wanted to clean your system. Gateway computers had backup called Gateway System Recovery which was a little hidden partition. Did you create recovery CD's of your Vista operating system? or Do you have Original Gateway System Recovery CD's with Vista on them?
Do you have the Vista COA should look like this? you might not need it, but its best to have it in case you need to activate you copy of Windows, this should have you key code if needed.

 [Image: 6a015392891771970b0154366327a3970c-pi]
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support! 
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
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#9
Originally I wanted to recover the internet problem with WIN7 which included no audio and found out I could not do a system restore either. So thought I might try reloading Vista using the 64 version instead of the 32 so I could take advantage of my WIN7 disc which has 32 and 64 discs. I have the original vista disc in it's original sleeve with the numbers on the sealing tape, but no box with a COA such as you show. WIN7 won't recognize the recovery disc for vista. Thats why I thought I could reformat the hard drive and then install the vista 64 version and then upgrade to the WIN7 64 version since I have all the disc and the WIN7 COA.
Reply

#10
As long as you have a legit licence for Vista, you should be OK to reformat and install Vista. 
<left><form action="https://www.paypal.com/cgi-bin/webscr" method="post">If you are satisfied with my help, consider a donation. Thank you so much for your continued support! 
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="Y4ZDLXGFS4F8Q">
<input type="image" src="https://www.paypalobjects.com/en_US/GB/i/btn/btn_donateCC_LG.gif" border="0" name="submit" alt="PayPal — The safer, easier way to pay online.">
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